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Frequently Asked Questions (FAQs)

Here are the most frequently asked questions. We now also have live chat support on the website which is another quick way to ask any questions that are not covered in these FAQ's.

Can I view a resource before I purchase?

All of our resources can be previewed using the 'PREVIEW' icon under each product image. This feature enables you to view the entire book in full, page-by-page, online. Resource previews are displayed at a low resolution to give you a good idea of the content but are not indicative of the quality. We do not supply books on approval.

Am I allowed to photocopy the resources I purchase?

Our resources are photocopiable and permission is given to the schools who buy our books to make photocopies or transparencies of all pages. The copies must be for internal school use only and may not be given or sold to other educational institutions or teachers from other institutions. This school-wide license approach also applies for resources purchased in PDF format.

What are PDF e-book resources?

All of our resources are available in Adobe PDF format as an alternative to buying print copies. PDF resources have a wide range of uses and make keeping track of resources within the school easier than ever before. Common uses include:

Desktop  and laptop computers
Data projectors
Smart boards
Printing specific relevant pages
Backing up/sharing among staff over school network.

How do I receive my PDF resources?

PDF resources are downloaded directly and instantly from our website when you pay by credit card, or as soon as your order has been approved if ordering with a school order number. You will receive an automated email containing your download link(s).

What is the advantage of PDF format?

PDF format has been getting more and more popular and receiving some excellent feedback. This format is more cost-effective, can be stored on the school network for use by other teachers and printed out in high quality. There are no shipping costs on PDF orders and you can start using your resource almost straight away. Many of our PDF resources also offer interactive functionality, allowing you to navigate more easily using clickable links/buttons.

What is the difference between ‘series’ products and individual titles?

If you would like to order all of the titles from a particular series you can do this using the series listing, which is simply a product combining all of the titles from that series together. Series containing three or more resources are priced to include a discount when purchasing this way.

Do listed prices include GST?

All listed prices are INCLUSIVE of Goods and Service Tax (GST)

How much does shipping cost?

All print and combo orders will have a shipping and handling cost added during the checkout process. For instance, shipping on New Zealand orders start at $7 for up to 2 books and $10 in Australia. This is added just before you finalize the order and is calculated automatically by the website depending on the number of items in your shopping cart. If you want further clarification on your exact postage charge then feel free to drop us a line on our live chat windowThese prices are set to vary for purchases of more than 20 items. Please contact us for shipping and handling rates of tracked postage, bulk purchases and orders of more than 20 books. No shipping charges apply to PDF orders. Printed books are delivered to New Zealand and Australian postal addresses only.

How can I pay for my order?

Payment for orders can be made using your credit card or a school purchase order. School purchase order numbers are not required for us to process your order which can be invoiced directly to your school. You can pay by credit card, direct credit, or cheque. Contact us if you would like to receive a copy of your invoice to pay in advance.

Is my credit card safe?

When ordering with a credit card we neither store or process credit card data on our server so your data remains secure.